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Privacy Policy

You are now connected to the website (“Website”) of CartiHeal Ltd., 17 Atir Yeda St., Kfar-Saba, Israel (“CartiHeal” or “We“).

CartiHeal, a privately-held medical device company headquartered in Israel, develops proprietary implants for the treatment of cartilage and osteochondral defects in traumatic and osteoarthritic joints. The company’s flagship product, Agili-C™, is CE marked and has been approved by the FDA for an Investigational Device Exemption (IDE) clinical trial toward a PMA application. 

CartiHeal maintains this Website to enable public visitors (“visitors”) to access information about its activities and initiatives. This Privacy Policy applies to all visitors entering this site.

Collection of Data

Please note that the scope of this Policy is limited only to information collected by us through your use of the Website. We may collect information about you when you visit and interact with this website. Some of this information may be automatically collected, and some is collected when you interact with the website. The type of information that may be automatically collected may include the date and time of access of the Website, the internet protocol address of the computer that you are using, the domain and host from which you access the internet, your browser software and operating system, and the specific activities you are engaged in, while visiting the website.

Furthermore, information from which you can be personally identified may also be collected by us at the Website, including your name and email address, (referred to as “Personal Information”). We will collect Personal Information from you only if you voluntarily submit such information to us, by providing us with your details in submitting the “Contact Us” form.

Use of Information

We use the Personal Information voluntarily supplied by visitors for the purpose of addressing their questions submitted via the “Contact Us” form. We analyze the information we receive to evaluate and improve our services, and conduct audits and troubleshooting activities.

We process this information in light of our legitimate interest in improving the Website, to allow our visitors to have the best experience.

Disclosure of Personal Information

We may provide access to your Personal Information to our contractors who are performing services for us in connection with our Website or the services that you have requested and/or to our personnel in order to provide customer services. In particular, your Personal Information may be disclosed to CartiHeal’s contractors such as Cartiheal’s online domain/website hosting supplier and database software supplier.

The above mentioned parties may be located in countries other than your own, and we may send them information we receive. They may have access to your Personal Information only for purposes of performing these tasks on our behalf and under obligations similar to those in this Privacy Policy. In such cases, they must abide by our data privacy and security requirements, and are not allowed to use the data they receive from us for any other purpose. When we transfer Personal Information, we use a variety of legal mechanisms, including contracts, to help ensure your rights and protections travel with your data. We will transfer Personal Information within assuring the appropriate and suitable safeguards.

We may also transfer your information, including Personal Information, in connection with a corporate merger, consolidation, the sale of related assets or corporate division or other fundamental corporate changes. Furthermore, information about you or your account may also be released in order to comply with any valid legal inquiry or process such as a search warrant, subpoena, statute or court order.

We will also release specific information in special cases, such as if you use the Website to perform an unlawful act or omission or take any act or omission that may damage Cartiheal, its property and goodwill, or if there is an attempted breach of the security of the Website or a physical or property threat to you or others. The authority supervising such activities is the Israeli Privacy Protection Authority, and you have the right to file a complaint to it or any other relevant supervisory authority.

Your Rights

If you are located within the European Union (the “EU“) or within the European Economic Area (the “EEA“), you are afforded specific rights regarding your personal information. Subject to eligibility, users in the EU or in the EEA have the following rights to:

  1. Request a rectification of your Personal Information where the information we hold about you is incorrect or incomplete;
  2. Object to the processing of your Personal Data where our legal basis for that processing is that such processing is necessary for our legitimate interests;
  3. Object to an automated decision making (including profiling) in certain circumstances;
  4. Request the erasure of your Personal Data in certain circumstances, such as where processing is no longer necessary for the purpose it was originally collected for, and there is no compelling reason for us to continue to process or store it;
  5. Receive your Personal Information, or ask us to transfer it to another organization that you have provided to us which we process by automated means, where our processing is based on your consent.


Generally, with regard to information collected on our Website, Cartiheal is a “Data Controller”. Therefore if you wish to exercise the above mentioned rights, please contact us at and we will make our best efforts to fulfill your request.


Subject to your consent for the use of Cookies, we will use “Cookies” to facilitate the use of this Website. Cookies are bits of text that are placed on your computer’s hard drive when you visit certain websites. We only use temporary Cookies for the purpose of redirecting users to their respective territory website [i.e. US, OUS, Israel] and for the purpose of displaying alerts and disclaimers required by law. If you would prefer not to have Cookies stored on your computer, you may modify your browser settings to reject most Cookies, or manually remove Cookies that have been placed on your computer. However, by so rejecting Cookies, you may be unable to fully access the offerings on this Website.

IP Addresses

When visiting this Website, visitors’ IP addresses are automatically collected by Cookies for system administration and statistical purposes in order to optimize the user experience of this site and redirecting users to the territory website. Depending on the circumstances, collected IP address data may allow conclusions to be drawn about users’ interaction with this site. However, CartiHeal is not able to make users identifiable though their IP addresses. CartiHeal does not combine IP addresses with other information on the users and cannot relate IP addresses with the identity of the user. Your IP address is logged when visiting our site, but our analytic software only uses this information to track how many visitors we have and redirecting users to the territory website during your session.


We will store your data safely and, therefore, takes all precautionary measures to protect the data against loss, abuse or changes. To try to prevent unauthorized access, maintain data accuracy and ensure the correct use of information, we implemented appropriate physical, electronic and managerial procedures to safeguard and secure the information collected on this Website.

Data Retention

Generally, Cartiheal does not retain information longer than necessary to provide its services and for its reasonable business and lawful needs. In any event, your personal data will be stored for a maximum period of 10 years. If you withdraw your consent to us processing your data, we will erase your Personal Information from our systems (unless the data is required for Cartiheal to establish, exercise or defend against legal claims or it is necessary for the performance of the requested services).

Children’s Privacy

The Website is not intended for children under the age of 16. We do not knowingly or intentionally collect information about children who are under 16 years of age.

If you are under the age of 16 you may not use the website, unless parental consent is provided accordingly.

Opt In or Opt Out

You are always in control of your data, and if you choose to receive information from us regarding an inquiry you made through the “Contact Us” form, you can change your mind later and notify us by writing to You should be aware, however, that it is not always possible to completely remove or modify information in our databases, although we will always make reasonable efforts to do so upon your request.

Access to Information and Correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of you Personal Information you may contact us with a request and we may charge a small fee for such service. Additionally, we want to make sure that your Personal Information is accurate and up to date. You may request to correct or remove information you think is inaccurate.

Questions Regarding Our Privacy Policy

If you have any questions regarding this Privacy Policy or the practices described above, you may contact us through the contact information provided on this Website.

Revisions and Modifications to our Privacy Policy

We reserve the right to revise, amend, or modify this Privacy Policy at any time. When changing the policy, we will update this posting accordingly. Please review this Privacy Policy often so that you will remain updated regarding our current policies.

Governing Law and Jurisdiction

This Privacy Policy will be governed and interpreted pursuant to the laws of the State of Israel without giving effect to its choice of law rules. You expressly agree that the exclusive jurisdiction for any claim or action arising out of or relating to this Privacy Policy shall be to the competent courts in Tel Aviv, Israel, to the exclusion of any other jurisdiction.